Frequently Asked Questions

Do LBS Horticulture Prices Include VAT?

Do You Offer A Discount To The Trade?

I Have A Question Regarding A Product Before I Order, Who Can I Contact?

How Is My Information Secured When Using The LBS Website?

Can I Get A VAT Receipt?

Can My Order Be Delivered To An Alternative Address?

How Do I Know If A Product Is Supplier Delivered?

Are All LBS Products Available Online?

Where Can I Get Technical Help With A Product?

Where can I get help and advice on planning a project?

I have registered online but cannot order on my Trade Credit Account?

Why have I only received part of my LBS order?

Do LBS offer a trade account facility?

How can I order the latest LBS catalogue?

An item is missing from my order

I cannot access my account / I am not receiving a password reset email

What is the Price Match Challenge?

What happens when I place an order for a 'To Order' Product?

What is your environmental policy?

Returning items back to us