Terms & Conditions

Customer Acceptance

‘LBS Horticulture Ltd’ is a trading name of LBS Worldwide Ltd (“the Company”). By placing orders with the Company by any means including by telephone, in person, by post, FAX, e-mail, through sales representatives, other agents or through the Company Website, directly or indirectly, the Customer accepts all these Terms & Conditions of Sale.

Product Prices

Due to our policy of continuous product improvement and development, the Company reserves the right to alter prices and specifications of product(s) without prior notice.

Price Match Service

Our aim is to be as competitive as possible. If you do find the same product (like for like) for sale at a lower price elsewhere within the UK, we will do our very best to price match this for you (documentation may be required).
Call our sales team on 01282873333 and one of our Sales Advisors will be happy to help.


Once confirmed, orders will normally be dispatched within 3 working days from stock. The Company shall not accept any responsibility for delays in transit and any consequential loss, however caused.

Missing Products

All deliveries must be checked by the Customer prior to signing the Delivery Note. Any missing products(s)/parcels must be written on the Delivery Note and reported to the Company in person, by post, telephone, fax, or email within 30 days of the delivery date, quoting the requisite Delivery Note number. The Company reserves the right to reject Customer claims for missing products if this procedure is not followed. In the event of any missing product(s) being confirmed, the Company shall do it's best to re-deliver these to the Customer and will do so at its own expense.

Damaged or Defective Products & Product Warranty

Damaged or defective product(s) must be reported to the Company within 30 days of delivery in person, by post, telephone, fax, or email. Upon approval, the Company shall collect the product(s) from the Customer at a pre-arranged date and time. Should it transpire that there was no damage or defect to the product(s) caused by the manufacturer or by the Company, the cost of collection shall be charged to the Customer. Furthermore, should it be established that any damage or defect has arisen due to Customer mis-use or failure to adhere to the manufacturers recommended installation or operating procedures, the Company shall reserve the right not to refund the Customer for the price of the product(s). Any product warranty will commence from the date of the invoice. Any claims for defective product(s) will be limited to the value of the product(s) and the Company shall not be liable for any consequential losses incurred by the Customer arising from the use of any such defective product(s).

Incorrectly Ordered Product(s)

Incorrectly ordered product(s) may be returned for credit at the Customer’s own expense provided that they are not soiled or damaged in anyway and that the Company is notified in person, by post, telephone, fax, or email within 30 days of delivery. No refunds or replacements will be considered until the original product(s) have been thoroughly inspected and deemed acceptable, in their original delivered condition including all original packaging, instruction manuals, warranty cards and accessories.

Returns and Refunds

Important: To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
Incorrectly ordered goods can be returned for credit providing they are not soiled or damaged in any way, and that we are notified in writing within 30 days of delivery. We will credit the value of the returned items less the cost of return carriage. No refunds or replacements will be considered until the original goods have been thoroughly inspected. Faulty goods will be replaced or refunded after inspection provided that we are notified in writing within 30 days of delivery. Any warranty given will commence from the date of the invoice. Claims for faulty products will be limited to the value of the product, and no claims for any consequential loss arising from the use of the faulty products will be accepted.

Many items carry a Manufacturers Guarantee and on such items details are supplied with the product on who to contact.

This returns policy does not affect your statutory rights.

Payment Terms, Credit Accounts & Overdue Payments

All product(s) must be paid for in full by credit/debit card, cash, cleared cheque, bank transfer or other means whereby the Company receives the full value of the Customer order prior to dispatch. Trade credit accounts may be granted at the discretion of the Company, subject to credit status and acceptance in writing of our Terms and Conditions of Sale. Payment terms on trade accounts are 30 days net end of month and any overdue accounts may be placed on stop and further credit facilities withdrawn. Without prejudice of any other rights it may have, the Company is entitled (both before and after any judgment) to charge interest at a rate equal to the higher of the interest rate payable on Court judgments.

Risk & Title of Product(s)

The risk of damage to the product(s) supplied passes to the Customer upon delivery. The title to the product(s) shall not pass to the Customer until such time as the Company has received payment in full for such product(s) and upon clearance of any outstanding amounts or monies that may be due.

Pesticide and Chemical Sales

All Pesticides & Chemicals sold are within the understanding that they will be used by competent end users within the guidelines of F.E.P.A. (Food and Environment Protection Act 1985).

Consequential Loss

The Company accepts no responsibility for loss of profits, incidental expenses or any consequential losses attributable to defects in material or delay in or non-delivery of product(s).

Customer Information

We do not share financial or personal information with third parties, please refer to our Privacy Policy here to learn more

Marketing Offers

Please note that on selected marketing offers and/or discounts, we only send out one delivery when all the products are available.

Website terms and conditions of supply of goods.

LBS Worldwide Ltd. Registered office: Standroyd Mill, Cottontree, Colne, Lancashire, BB8 7BW.
Registered in England, Company Number 2961161, VAT Number 633 9643 20

These Terms & Conditions of Sale are subject to change without notice and the latest version can be obtained from the Company if so required