Terms And Conditions
‘LBS Buyers Guide’ is a trading name of LBS Worldwide Ltd (“the Company”). By placing orders with the Company by any means including by telephone, in person, by post, FAX, e-mail, through sales representatives, other agents or through the Company Website, directly or indirectly, the Customer accepts all these Terms & Conditions of Sale. The Customer shall advise the Company in writing prior to placing such orders if any of these Terms are not acceptable.
Due to our policy of continuous product improvement and development, the Company reserves the right to alter prices and specifications of product(s) without prior notice. All prices are exclusive of VAT at the prevailing rate.
Once confirmed, orders will normally be despatched on a two-day basis from stock using reliable couriers. The Company shall not accept any responsibility for delays in transit and any consequential loss, howsoever caused.
All deliveries must be checked by the Customer prior to signing the Delivery Note. Any missing products(s)/parcels must be written on the Delivery Note and reported to the Company by telephone, in writing or in person within 3 working days of the delivery date, quoting the requisite Delivery Note number. The Company reserves the right to reject Customer claims for missing products if this procedure is not followed. In the event of any missing product(s) being confirmed, the Company shall use its best endeavours to re-deliver these to the Customer and shall do so at its own cost.
Damaged or Defective Products & Product Warranty
Damaged or defective product(s) must be reported to the Company within 5 working days of delivery by telephone, in writing or in person. Upon approval, the Company shall issue a RMA (Return Merchandise Authorisation) number to the Customer and this shall be used to track the status of the product(s). Upon issue of the RMA and where authorised, the Company shall collect the product(s) from the Customer at a pre-arranged date and time. Should it transpire that there was no damage or defect to the product(s) caused by the manufacturer or by the Company, the cost of collection shall be charged to the Customer. Furthermore, should it be established that any damage or defect has arisen due to Customer mis-use or failure to adhere to the manufacturers recommended installation or operating procedures, the Company shall reserve the right not to refund the Customer for the price of the product(s). Any product warranty will commence from the date of the invoice. Any claims for defective product(s) will be limited to the value of the product(s) and the Company shall not be liable for any consequential losses incurred by the Customer arising from the use of any such defective product(s).
It is recommended that you check your deliveries before signing for them, especially high value or fragile items. You are within your rights to detain the delivery driver for a 'reasonable' amount of time in order to make an inspection. Any items that are received damaged without being signed as such will result in no claim being accepted by the freight company.
Incorrectly Ordered Product(s)
Incorrectly ordered product(s) may be returned for credit at the Customer’s own cost provided that they are not soiled or damaged in any way and that the Company is notified by telephone, in writing or in person within 5 working days of delivery. No refunds or replacements will be considered until the original product(s) have been thoroughly inspected and deemed acceptable, in their original delivered condition including all original packaging, instruction manuals, warranty cards and accessories.
Returns and Refunds
Important: To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
Incorrectly ordered goods can be returned for credit providing they are not soiled or damaged in any way, and that we are notified in writing within 10 working days of delivery. We will credit the value of the returned items less the cost of return carriage and less a 15% re-stocking fee. No refunds or replacements will be considered until the original goods have been thoroughly inspected. Faulty goods will be replaced or refunded after inspection provided that we are notified in writing within 10 working days of delivery. Any warranty given will commence from the date of the invoice. Claims for faulty products will be limited to the value of the product, and no claims for any consequential loss arising from the use of the faulty products will be accepted.
Many items carry a Manufacturers Guarantee and on such items details are supplied with the product on who to contact.
This returns policy does not affect your statutory rights.
Payment Terms, Credit Accounts & Overdue Payments
All product(s) must be paid for in full by credit/debit card, cash, cleared cheque, Bank transfer or other means whereby the Company receives the full value of the Customer order prior to despatch. Trade credit accounts may be granted at the discretion of the Company, subject to credit status and acceptance in writing of our Terms and Conditions of Sale. Payment terms on trade accounts are 30 days net and any overdue accounts may be placed on stop and further credit facilities withdrawn. Without prejudice of any other rights it may have, the Company is entitled (both before and after any judgement) to charge interest at a rate equal to the higher of the interest rate payable on Court judgements or 2% above the base rate from time to time of HSBC Bank on overdue payments.
Risk & Title of Product(s)
The risk of damage to the product(s) supplied passes to the Customer upon delivery. The title to the product(s) shall not pass to the Customer until such time as the Company has received payment in full for such product(s) and upon clearance of any outstanding amounts or monies that may be due.
Pesticide and Chemical Sales
All Pesticides & Chemicals sold are within the understanding that they will be used by competent end users within the guidelines of F.E.P.A. (Food and Environment Protection Act 1985).
The Company accepts no responsibility for loss of profits, incidental expenses or any consequential losses attributable to defects in material or delay in or non-delivery of product(s).
LBS Worldwide Ltd. Registered office: Standroyd Mill, Cottontree, Colne, Lancashire, BB8 7BW.
Registered in England, Company Number 2961161, VAT Number 633 9643 20
These Terms & Conditions of Sale are subject to change without notice and the latest version can be obtained from the Company if so required
We do not store or share financial information with third parties.
Please note that on selected marketing offers and/or discounts, we only send out one delivery when all the products are available.