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Customer Service
- Help with your Account
- Searching for a Product
- General Technical Help
- Website and Product Suggestions
- Payment, Pricing & Promotions
- Help with your Account
- You can view and update your account and orders any time through Your Account, including balance details, recent orders and address information. Please sign into your account to update any delivery details or email preferences. If you need help using your account, the quickest way to get information is to explore the frequently asked questions; if you need to email us please click here.
- Searching for a Product
- 1. Type a detailed keyword into the search box which appears at the top of every page.
2. Click "Search" to the right of the bar to find an item or narrow down this search using product codes from the brochure.
3. Take a look at each product listed; you will also find our recommendations for the latest great products, reviews, feature articles and special offers. - General Technical Help
- If you are having technical difficulties using our site, please find troubleshooting tips below;
Can't sign in
Your browser may have been logged out of our system between visits as there is a time limit in which you can view it without having to sign in again. Also, some browsers can be set to refuse cookies, and you may wish to check your system to see whether you are running any cookie management programs. Click here to sign in.
Website slow
Try reloading. If the website is taking a long time, or if a web page loads halfway, or even if it loads for a long, long time, often simply clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" solves the issue. You could also try clearing your history, and if problems persist contact your Internet Service Provider directly for further assistance.
Card not Accepted
* Did you select the correct card type from the drop-down menu?
* Did you enter the credit or debit card number correctly?
* Did you select a valid expiration date from the drop-down menu?
* Did you enter your name as it appears on the payment card?
In each of these cases, we ask you to re-confirm the payment card for your own security.
Parental Software
If you are using any type of parental control software, or if your Internet Service Provider has such controls active on your account, please be sure that these functions are disabled.
Missing Buttons
If you are unable to view an image or button, it's possible that your browser is not downloading the image or button. Check your browser's preferences to ensure the settings allow the downloading of image files. - Website and Product Suggestions
- Customer feedback is extremely important in helping us continue to improve the products and services we offer. If you have a suggestion or would like to comment, please email us on: buyersguide@lbs-group.co.uk
- How can I contact you?
- To contact us by post please write to:
Customer Care, LBS Horticulture Ltd, Standroyd Mill, Cottontree, Colne, Lancashire BB8 7BW.
Contact us by phone: 01282 873333
Our sales team are available from :
9.00am - 5.00pm Monday to Friday
9.00am - 12.30pm Saturday
